FAQ

What is the cancellation policy?
If you cancel or reschedule your appointment, please allow a 24-hour notice.  If you cancel or reschedule within 24-hours or do not show up to your scheduled appointment, there will be a 100% cancellation fee charged.

If there are any pending fees, they must be paid before booking any further appointments.

What if I’m late to my shceduled appointment?
Please inform us promptly if you are running late.

If the service does not begin on time, the serivce time will be reduced accordingly in order to respect the time of the therapist and other clients.

If you are more than 15 minutes late, we might not be able to accomodate you and the service may be subject to a 100% cancellation fee.

Can I bring my child to the spa?Children are not allowed in the spa.
Is gratuity included in the price?No, gratuity is not included in the price. However, an automatic 20% gratuity is added at time of payment.‚Äč
Do I have to take off all of my clothes?No, but it is recommended.  Modest draping is used during the massage.  You may undress to your level of comfort.  Your modesty and comfort are among our top priorities. 

Does the therapist bring a massage table for Mobile Services?
Yes, the massage therapist will bring the table, linens, bolsters, oils, and music.  All you need to provide is an open space.